Dubai Crown Prince names the Top 3 Best-Performing Government Entities & the 3 WORST

HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, the Crown Prince of Dubai has taken to Twitter to share the results of a mystery customer programme, and it's pretty interesting.

In a bid to remain transparent for government service centres, the programme was rolled out, where under-cover surveyors visited the service centres to score them, and the results are in. HH Sheikh Hamdan shared the best and worst three performers, in a Tweet, committing to improving these sectors.

The top 3 best-performing entities are @DEWAOfficial, @rta_dubai and @DHA_Dubai. The 3 lowest-performing rankings are @DubaiCustoms and @DubaiCulture sharing a position, followed by @Land_Department and @DubaiPP.

— Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020

He promised to personally oversee the improvement in the lower-performing centres, setting a two-week timeline for them.

Over the next two weeks, the entities that scored below average in the Customer Happiness Index must submit development plans for their programs and services, and I will personally follow up on progress reports.

— Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020